Shipping policy

Shipping Policy

UnderBrella

We Got You Covered

Last updated: 1 June 2026

We've Got Your Delivery Covered

At UnderBrella, we want your order to arrive quickly, safely and without any surprises. Here's everything you need to know about how we ship.

Free Shipping

Free standard shipping on all orders over $75 Australia-wide. 🌿

No codes needed — it's automatically applied at checkout.

Orders under $75 incur a flat rate shipping fee, displayed at checkout based on your location.

Shipping Timeframes

Shipping Method

Estimated Delivery

Standard Shipping

3–7 business days

Express Shipping

1–3 business days

Rural and Remote Areas

5–10 business days

Business days are Monday to Friday, excluding Australian public holidays.

Timeframes are estimates only and may vary depending on your location, the supplier and carrier delays.

Where We Ship

UnderBrella currently ships to all Australian states and territories:

New South Wales

Victoria

Queensland

South Australia

Western Australia

Tasmania

Australian Capital Territory

Northern Territory

We do not currently ship internationally. Australian orders only.

Order Processing

Orders are processed within 1–2 business days of payment confirmation

You will receive an email confirmation once your order is placed

You will receive a shipping notification with tracking information once your order is dispatched

Orders placed on weekends or public holidays will be processed the next business day

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your delivery through the relevant carrier's website.

If you have not received tracking information within 3 business days of your order confirmation, please contact us at support@underbrella.com.au.

Dropshipped Products

Some products on UnderBrella are sourced from third-party Australian suppliers and shipped directly from their warehouse. This means:

Some orders may arrive in separate parcels if you have ordered from multiple suppliers

Delivery timeframes may vary slightly between suppliers

You will receive individual tracking information for each parcel

Regardless of the supplier, UnderBrella is always your point of contact. If you have any issues with your delivery, contact us and we will handle it for you.

Signature on Delivery

Some orders may require a signature upon delivery. If you are not home, the carrier will leave a card with instructions for collection or redelivery.

UnderBrella recommends providing a delivery address where someone will be present during business hours.

Damaged or Lost Parcels

If your order arrives damaged or does not arrive within the expected timeframe:

Include your order number and a description of the issue

Attach photos if the parcel or product is damaged

We will investigate with the carrier and work to resolve the issue as quickly as possible. If your parcel is confirmed lost, we will arrange a replacement or full refund.

Incorrect Address

Please ensure your delivery address is correct at checkout. UnderBrella is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your address after placing an order, contact us immediately at support@underbrella.com.au. We will do our best to update it before dispatch, but cannot guarantee changes once an order has been processed.

Public Holidays and Peak Periods

During peak periods such as Christmas, Black Friday and other major sales events, delivery timeframes may be extended. We recommend ordering early during these periods to avoid delays.

Australian public holidays may also affect processing and delivery times.

Have a question about your delivery? Our Brella Keeper team is here to help.

UnderBrella Customer Support

📧 support@underbrella.com.au

🌐 underbrella.com.au

Response time: within 2 business days

Monday to Friday, 9am – 5pm AEST

We Got You Covered — always. 🌿

Shipping policy

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